Are your silver tone pieces made with sterling silver?
Yes, made with the planet in mind and created with recycled sterling silver components that are then hand formed, cut, soldered and polished.
What is gold-filled is it the same as gold plated?
No, gold-filled and gold plated are completely different. Gold-filled is made by heat- and pressure-bonding a thin layer of karat gold to a brass (or other base metal) core. It is more durable and retains more value than gold-plated pieces.
Why are some of you stones not available for certain designs?
Great question, each stone is untreated and natural. Some options are just too soft to allow them to stay safely in a bigger setting. I am always looking for stronger larger options, so keep looking back for new stones added to listings.
If you have any questions, don't hesitate to contact me
Free shipping from now until November 30
Don't know your ring size?
Download this FREE printable template I made just for you.
Is everything made to order?
I do have some items already made and ready to go. Items with custom stones or sizes will be made to order. Please allow 2-3 days for ready made and 3-5 days for made to order items.
Hours of operation?
Monday - Friday 9:00am - 3:00pm
Closed holidays and weekends
Emails and messages received on weekends and after 3:00pm on weekdays will get a response the next business day.
FREE shipping from now until November, 30 2021 on all orders shipping within Canada.
Items will ship through Canada Post regular mail without tracking, please allow 5-7 business days for your product to arrive.
TMD is not responsible for items lost in the mail, but please contact us if your item has not arrived after 30 business days.
Shop early to ensure order will arrive before Christmas as Canada Post can get very busy closer to the holidays.
Do you use real gemstones?
Yes, I carefully source out all my gemstones raw or cut. I lightly hand cut each raw stone to fit perfectly into a one of a kind piece of jewellery.
For stone options CLICK HERE
Return and refund policy
Exchanges and refunds will not be given due to incorrect shipping address, shipping delays, custom orders, made to order items. Requests of cancelations submitted after package has been shipped will not be refunded until original package is returned unopened.
Customers requesting exchanges/refund due to an error in Tessa M Design’s craftsmanship must send original item back and are responsible for added return shipping charges.
*ALL CLEARANCE ITEMS ARE FINAL SALE*
Shipping is not refundable.
Customer service is very important to Tessa M Designs, if for any reason you are not satisfied with your purchase please message me directly.
To help keep your jewellery looking beautiful clean with a soft polishing cloth after wear and store in a sealed bag or jewellery box. Remember to take off your jewellery before you go to sleep, go swimming, exercise, shower or apply perfume or hairsprays. Pieces set using raw stones should not be cleaned using a liquid cleaner as it may damage the stone.
All orders MUST be paid in full before any product is shipped out. Custom orders require a 50% deposit before work is started and the remainder 50% due once complete, final payment must be received before order is shipped out.
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