How does local/market pick up work?

Are your silver tone pieces made with sterling silver?

Yes, made with the planet in mind and created with recycled sterling silver components that are then hand formed, cut, soldered and polished. 

What is gold-filled is it the same as gold plated?

No, gold-filled and gold plated are completely different. Gold-filled is made by heat- and pressure-bonding a thin layer of karat gold to a brass (or other base metal) core. It is more durable and retains more value than gold-plated pieces.   

Why are some of you stones not available for certain designs?

Great question, each stone is untreated and natural. Some options are just too soft to allow them to stay safely in a bigger setting. I am always looking for stronger larger options, so keep looking back for new stones added to listings. 

Do you use real gemstones?

Yes, I carefully source out all my gemstones raw or cut. I lightly hand cut each raw stone to fit perfectly into a one of a kind piece of jewellery. 

For stone options CLICK HERE

Select Local/Market Pick-Up for your shipping option at checkout for free local/market pick up. If you choose to pick up your order at an upcoming market, please make sure to check my market list. Keep in mind that some markets require an entrance fee. Local pick up will be in Red Deer AB only, an email will be sent out shortly after your purchase to arrange pick-up.

 If you have any questions, don't hesitate to contact me

Free shipping on orders over $200

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Return and refund policy

Exchanges and refunds will not be given due to incorrect shipping address, shipping delays, custom orders, made to order items. Requests of cancelations submitted after package has been shipped will not be refunded until original package is returned unopened. 
Customers requesting exchanges/refund due to an error in Tessa M Design’s craftsmanship must send original item back and are responsible for added return shipping charges.
*ALL CLEARANCE ITEMS ARE FINAL SALE*
Shipping is not refundable.
Customer service is very important to Tessa M Designs, if for any reason you are not satisfied with your purchase please message me directly.

Payment

All orders MUST be paid in full before any product is shipped out. Custom orders require a 50% deposit before work is started and the remainder 50% due once complete, final payment must be received before order is shipped out. 

Don't see your question?

Send me an email and I will happily answer it for you. contact